Privacy Policy for Customers

1. Who we are

The Platform is operated by DRAFT - ZedGet's registered business name and address ("ZedGet", "we", "us"). For the purposes of India's Digital Personal Data Protection Act, 2023 (the "DPDP Act"), ZedGet is the Data Fiduciary for the personal information described here.

2. Information we collect

Information you give us:

• Account details: your name, mobile number, email address and password (stored only in encrypted, hashed form). If you sign in with Google or Apple, we receive your name, email address and an account identifier from them.
• Profile details you choose to add: date of birth, gender and address. A profile photo you set stays on your device and is not uploaded to ZedGet.
• Event details: event type, date, time, venue or location, number of guests, the services you need and any notes you write for partners.
• Bookings and payments: the quotations you receive and accept, payment amounts, status and invoices. Card, UPI and bank details are entered with our payment partner Razorpay, not stored by ZedGet.
• Reviews, ratings and favourites you add.
• Food donations: food details, pickup address and the contact name and phone number you give for pickup.
• Messages you send us for support or complaints.

Information collected automatically:

• Location: if you allow it, your device's location, used to fill in your area and show services near you. You can choose a location by hand instead and can turn location permission off at any time in your device settings.
• Notifications: a push notification token for your device, so we can send you updates about quotations, bookings and payments.
• Usage and device information: sign-in times, app version, device type and technical logs that help us keep the Platform secure and fix problems.

3. How we use your information

• To create and secure your account, including verifying your mobile number or email with one-time passwords (OTPs).
• To send your event requests to suitable partners so they can quote, and to let you compare, book and pay them.
• To process payments, issue invoices and handle refunds and disputes.
• To match food donations with NGOs and shelters near you.
• To send you notifications about your requests, bookings and payments, and to answer your questions and complaints.
• To show reviews and keep them honest, prevent fraud and misuse, and enforce our Terms.
• To improve the Platform, and to meet our legal, tax and accounting obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

4. Who we share it with

• Partners: when you request a service, the partners who can quote see the details they need, such as your event details, location and name. The partner you book also receives your contact details so they can deliver the service. Partners are independent businesses and must use this information only for your booking.
• NGOs and shelters: when you donate food, the organisation that accepts it receives the pickup address and contact details you provided.
• Other customers and partners: your reviews are shown on the Platform with your name.
• Service providers who run parts of the Platform for us: Amazon Web Services (hosting, storage and email), Razorpay (payments), Expo (push notifications), Google and Apple (sign-in), and our SMS provider (OTPs). They may use your information only to provide their service to us.
• Authorities: where the law requires it, or to protect the rights, safety or property of our users, partners or ZedGet.

If ZedGet is merged or sold, your information may pass to the new owner, who must continue to protect it under this policy.

5. How long we keep it

We keep your information for as long as your account is open and as long as needed for the purposes above.

You can delete your account at any time in the app under Profile > Delete Account. Your name, phone number, email address, password, date of birth and address are erased straight away, events and requests not yet booked are cancelled, your wishlist and notifications are removed, and you are signed out on every device. An account can be deleted once its bookings are completed and paid and no food donation is in progress.

We keep records we need by law or for open disputes, without your personal details: completed bookings, payment records and invoices (for tax purposes), and reviews, which then show as written by a "Deleted user".

6. Security

We protect your information with measures such as encrypted connections (HTTPS), hashed passwords, access controls and private storage. No system is completely secure, so please keep your password and OTPs private. If a breach affects your personal information, we will inform you and the Data Protection Board of India as the law requires.

7. Your rights and choices

Under the DPDP Act you have the right to:

• get a summary of the personal information we hold about you and how we use it;
• correct, complete or update it (you can edit most details in the app under Profile);
• have it erased, by deleting your account in the app (Profile > Delete Account);
• withdraw your consent at any time (this does not affect what we did before, and you may no longer be able to use some features);
• nominate another person to exercise these rights if you die or become unable to;
• complain to us, and then to the Data Protection Board of India if you are not satisfied.

To use any of the other rights, or if you cannot delete your account in the app, contact us using the details below. We may need to confirm your identity first.

8. Children

The Platform is for people aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has given us their information, contact us and we will delete it.

9. Where your data is stored

Your information is stored on servers in DRAFT - AWS region, e.g. India (Mumbai). Some of our service providers may process it in other countries, in line with the DPDP Act and any restrictions set by the Government of India.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. For significant changes we will let you know in the app.

11. Contact and grievances

For questions, requests or complaints about your personal information, write to our Grievance Officer: DRAFT - name, email address and phone number. We will acknowledge your request within 48 hours and aim to resolve it within one month.